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Frequently Asked Questions

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WHAT IS WURUHI?

Wuruhi.com is an international online community and e-store that connects Baltic jewellery and accessory designers and their customers all over the world.

WHAT KIND OF PRODUCTS CAN BE FOUND FROM WURUHI.COM?

Wuruhi.com is the first online community in Estonia, Latvia and Lithuania that connects both fashion jewelry and art jewelry design as well as accessories. We have conveniently brought together wood, leather and metal artists.

HOW MANY DESIGNERS ARE INVOLVED WITH WURUHI.COM?

Currently we have 50+ designers from Estonia, Latvia and Lithuania.

HOW I CAN CONTACT WURUHI.COM?

You can can contact us either by email: info@wuruhi.com or customer support number: +372 53 84 2004 from Monday to Friday at 10-15.

DO I HAVE TO REGISTER AS CUSTOMER TO PLACE AN ORDER?

No, registering is not necessary. You can place your order both as a guest and registered customer. However, we do recommend you to register with to save time on orders due to pre-filled fields. As a registered customer you can also see your purchase history.

I FORGOT MY ACCOUNT PASSWORD. WHAT SHOULD I DO NEXT?

There’s no need to worry! You must go to the login page and click on the “Forgot your password?” lin. Enter your e-mail address and you’ll get instructions sent to you.

WHO IS RESPONSIBLE FOR THE DELIVERY?

As every order made by the customer at Wuruhi.com online store is unique and the items purchased are sent out from designer’s studio, shipping costs will vary depending on the size, weight and destination of your chosen items and designer’s location.

IF I BUY DESIGNS FROM SEVERAL DESIGNERS, DO I HAVE TO PAY SEVERAL SHIPPING FEES?

Yes, that might be the case. Check more about about shipping fees from the product delivery information.

WHAT ARE DELIVERY OPTIONS?

You can choose from the following delivery options (please be aware that availability of a particular delivery option may vary depending on the country of destination):

You can choose from various delivery options, see more from here: link siia

DO WE SHIP WORLDWIDE?

Wuruhi.com delivers purchases made in Wuruhi.com online store to Baltic countries (Estonia, Latvia and Lithuania) and to Europe.
If you wish to have the goods purchased from Wuruhi.com online store delivered to a country that is not mentioned in the territories provided above, please contact Wuruhi.com by e-mail (info@wuruhi.com) about delivery options to a particular country.

HOW CAN I PAY IN WURUHI.COM?

Wuruhi.com offers the following payment methods to customers:

 

BANK LINKS:

You can pay for the order securely by using bank links to:

Estonian banks – Swedbank, SEB, Nordea, Danske, LHV, Krediidipank

Latvian banks – SEB, Citadele ja Nordea

Lithuanian banks – Swedbank, SEB ja Nordea

Finnish banks – Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Säästonpankki and Handelsbanken

MOBILE PAYMENTS

Wuruhi.com accepts payments via Pocopay.

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